Cancellations can be made within 24 hours of placing an order. The order may be cancelled by addressing an email to us at firstname.lastname@example.org or by calling and cancelling the order at the given customer care number. In the event an order is cancelled, which is accepted as cancelled then we will refund the money sent to us by you within 15 working days.
Online Return/ Exchange Policy
Not all products are eligible for returns. All our products are quality-checked. However, we will gladly return or exchange a product if you receive a damaged product. In case you receive a damaged/ defected product kindly get in touch with us immediately. We will request you to kindly email us the photographs of the defective product and appropriate action will be taken by our customer care team thereafter.
You may return any eligible product you have ordered within 10 days from receipt of delivery of merchandise. If your item is returnable, please note: Items arriving after the 10 day return policy will not be accepted and will be returned to sender.
Please write to us by email email@example.com at or call us at the customer care number and state the reason of your return in the subject line of the email. Our customer care team will authorize the return and issue you the details.
Our Customer Care team must receive and approve your return request. Once your request is received and approved, we will issue a return authorization to you.
IMPORTANT: Please note that any items returned without an authorization number will not be processed. Returns of goods that are not in their original packaging will not be accepted and refused. Please note that goods should be in original condition for them to be eligible for return.
Once the goods have been received by us and if the goods are as per our return policy we will then process your refund/ replacement/ exchanged product. Please note the refund takes about 15days to be processed and returned to your account.
All returns are subject to the discretion of Herbal Wood Glass.
Herbal Wood Glass may refuse COD transaction at its discretion.
In India: It would take 48-72 hours to 2-3 days to delivered, through a domestic courier company.
Overseas orders: It would take 3-4 days. Especially at the time of festivals; order will take time to be placed.Delivery time can be changed
If we are over loaded orders then it can be possible that there will be change in delivery time but yopu will be informed by phone or email of the same.